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Appreciative Inquiry for organisational change

Appreciative Inquiry (AI) is one of the most exciting and increasingly recognized concepts in facilitating organizational change. This book best seller has been re-published in a second edition. The book offers readers and in depth review of Appreciative Inquiry, providing a UK perspective on this US developed change methodology, as well as an insight into other conversational based approaches such as Future Search and World Cafe.

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The authors Sarah Lewis, Jonathan Passmore and Stefan Cantore are experts in conversational approaches and bring their experience of using this approach to life by, illustrating the method of asking particular questions and envisioning the future, encouraging staff to consider both the positive and negative systems in place and to recognize the need to implement change. It demonstrates how AI can be practically applied by combining the skills, perspectives and approaches you will learn from this book into a practical conversational approach to your organizational challenges. It also takes a look at other techniques used to create change through conversation.

The book also includes a series of case studies from organizations that have already integrated conversational methods into their change management practice show you why the processes are valuable, why they are effective and how to promote, create and generate such conversations yourself. Written in jargon-free language, this is an excellent resource for you to discover the benefits that conversational techniques can have on your organization and its performance.

Summary of the Contents

Foreword: David Cooperrider

Introduction 1

Part 1 Understanding conversational approaches to change

Introduction to Part 1
1 Organizations as machines, workers as cogs and management as a control

2 An alternative approach: organizations as living human systems

3 The development of conversational approaches to organizational change

4 Appreciative Inquiry: how do you do it?

Part 2 Advanced ideas and practice

Introduction to Part 2

5 The power of the question

6 The power of conversation

7 Extending practice: working with story in organizations

8 Developing your conversational practice

9 Becoming an appreciative conversational practitioner

Part 3 Using conversational approaches in the organisation

Introduction to Part 3

10 How to introduce appreciative inquiry and related approaches to your organization

11 Case study: Using Appreciative Inquiry at BP Castrol Marine
David Gilmore and Ann Radford

12 Case study: Revitalizing corporate values in Nokia
Caryn Vanstone and Bruno Dalbiez

13 Case study: World Café
Arian Ward, Paul E Borawski and Juanita Brown

14 Case study: Applying Appreciative Inquiry to deliver strategic change: Orbseal Technology Center
Jacqueline M Stavros and Joe R Sprangel Jr